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Email Support

Email Customer Happiness

sales@kwiksafety.com

Phone Support

Call Customer Happiness

(980) 819 - 5200

Check most frequently asked questions here. Don't see an answer to your question? Submit your questions at sales@kwiksafety.com

Shipping & Ordering FAQ

International orders are handled on a case-by-case basis 

Not currently. We offer wholesale and business discounts on a case-by-case basis 

Click here Track My Order 

Or just reach out to one of our awesome Customer Happiness Representatives at sales@kwiksafety.com! 

We ask that you please allow between 14 and 30 business days for delivery 

Not currently, but if the item was not to your satisfaction you can return or exchange it – as long as you are within the return window. We do currently offer curbside pickup, so stop by if you are located in the Charlotte area! 

FIND A MISSING PACKAGE THAT SHOWS AS DELIVERED

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  6. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
  7. If none of the above checks work, we recommend selecting a more secure shipping address to avoid future potential loss of packages

 

GENERAL RISK OF LOSS

We are not able to resolve shipping problems after delivery since it is out of our hands and the carrier has chain of custody.  Once the carrier picks up the order, they are responsible for delivering to the address. 

While we’ll do all we can to ensure your order is delivered on time, we are not responsible for shipping delays caused by circumstances outside of our control (such as but not limited to: bad weather, strike, carrier rescheduling, natural disaster, or incorrect shipping address).

If a product has been delivered but still has not been received at the delivery address, we recommend contacting the shipping carrier to track down the location of the package.

 

UPS       
Phone: 1-800-742-5877

U.S. Postal Service         
Phone: 1-800-222-1811

FedEx   
Phone: 1-800-463-3339

DHL Express      
Phone: 1-800-225-5345 

We do accept changes as long as the following guidelines are met:

  • Claim for returns/exchange/refund must be filed within 14 days of receipt of order.
  • Items being returned must be in like-new condition and in original packaging.
  • Returned merchandise must be accompanied by an invoice to show proof of purchase.
  • Returned items are subject to a 30% restocking fee.
  • Custom-printed or custom-made items will not be accepted for return as they are all sales final.

Please email sales@kwiksafety.com to get assistance from a Customer Happiness Representative. 

KwikSafety warrants its products to be free from defects in material and workmanship for a period of 14 days from the invoice date.

Defective merchandise will be repaired, replaced, or credited after we assess the product’s defectiveness.  If after review we find that the product is defective, the customer will be sent a brand new replacement item free of charge. 

ESTIMATED DELIVERY:

Orders are packed and shipped Monday–Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed.

KwikSafety’s orders are generally delivered within 2-5 business days (unless a destination is far) and customization orders are typically delivered between 7-14 business days. Customers who are concerned about meeting deadlines should contact a Customer Happiness Rep to coordinate delivery.  Please note that shipping times may vary during the holiday seasons.

For orders using 2 day guarantee shipping, KwikSafety uses FedEx 2Day®, which delivers in 2 business days by 4:30 p.m. to most areas, and by 7 p.m. to residences.  The 2 day guarantee shipping method requires that the order be placed before 3:00 pm EST in order to guarantee that your order gets to you in 2 days, otherwise it may be delayed.

  • Monday-Friday, with Saturday pickup available in many areas for an extra fee.
  • Available to and from all 50 states.
  • Delivery to some rural areas of Alaska and postal codes in Hawaii in 3 business days.

Note that only certain items will qualify for 2 day guarantee shipping.

For Full Details on the FedEx 2Day shipping kindly refer to the link below:

https://www.fedex.com/en-us/shipping/2-3-day.html 

48 Contiguous United States, Alaska & Hawaii 

We welcome international order inquires, however KwikSafety will only ship to USA addresses. Additionally, all sales are final for international orders and there are no returns, exchanges allowed.  If you are outside of where we ship, we recommend giving us a US based shipping address for us to ship to in order to fulfill the order.  

General FAQ

Our apparel and fall protection do not come in child sizing

Washing of KwikSafety Harnesses & Lanyards

Preferred method of washing Harnesses and Lanyards

Cleaning:

Basic care of all safety equipment will prolong the durable life of the unit and will contribute towards the performance of its vital safety function. Proper storage and maintenance after use are as important as cleansing the equipment of dirt, corrosives or contaminants. Storage areas should be clean, dry and free of exposure to fumes or corrosive elements.

Cleaning of Nylon or Polyester:

  • Remove all surface dirt with a sponge dampened in plain water.
  • Squeeze the sponge dry.
  • Dip the sponge in a mild solution of water and commercial soap or detergent.
  • Work up a thick lather with a vigorous back and forth motion.
  • Then wipe with a clean cloth.
  • Taking care to remove all of the soap or detergent
  • Hang freely to dry, but away from excessive heat.

Machine Washing of KwikSafety Harnesses & Lanyards

For customers who want to wash KwikSafety brand harnesses and webbing lanyards in commercial washing machines, we recommend the following procedure:

  • Place products to be cleaned in mesh laundry bags to reduce the chance of abrasion, snagging and entanglement that could cause damage to stitching or labels
  • Wash in warm or hot water that does not exceed 1350F.
  • Use a commercial soap or detergent that does not include bleach
  • Wash on a regular wash and rinse cycle.
  • Remove items from mesh bags and hang freely to dry but away from excessive heat, steam or long periods of direct sunlight. DO NOT Machine Dry!

Inspect products thoroughly before returning to service.

Note: Machine washing may cause fading and softening of the webbing and may reduce the useful service life of the product. Be sure to inspect your washed products thoroughly before use. If you have any further question please contact KwikSafety Customer Happiness service (P): (980)-819-5200 or (E): sales@KwikSafety.com 

Our products are designed, assembled, and packed in the USA and are made with international materials

Our products are designed, assembled, and packed in the USA and are made with international materials

KwikSafety is headquartered in Charlotte, North Carolina. We chose this location because we can ship product to 80% of the contiguous US population within 2 days.

Our address is:

6126 Brookeshire Blvd - Suite A

Charlotte, NC 28216

HiVis Apparel FAQ

No and no.

Please refer to the size charts on each individual listing for the most accurate sizing information 

Soak the safety vest in the mild shampoo and cold water solution for about 10 minutes. Then gently hand-scrub the safety vest. Do not dry-heat the safety vests because heat will only damage the luminous fabric of the cloth. Never dry your safety vests under the sun after washing. 

ANSI Tested and OSHA approved safety vests come in colors fluorescent yellow-green, fluorescent orange-red and fluorescent red, not black.

Safety Harness FAQ

The lifespan for fall protection equipment really depends on what personal protective
equipment you are looking at. Different types of personal protective equipment fall under different guidelines.

For a safety harness, depending on the industry it is being used in it can range from 6 months to 6 years. There are many things to consider before continued use of your harness. 

  • First, always be sure to follow manufacturer recommendations. If the label says it must be replaced after a specific date, make sure it is replaced regardless of the condition. 
  • It’s very important to pay attention to deterioration and the results of past safety
    equipment inspections.
  • You should be inspecting your harnesses regularly before every use, and it should be thoroughly inspected by a competent person often to ensure it is still in safe condition for use.
  • When inspecting your fall arrest equipment, take a good look at the material and the hardware. If anyone notices fading of the webbing or pitting of the metal components, it may be time to take the harness out of service. In addition, if any of the hardware and attachments, such as D-Rings, belts and buckles appear to be damaged or worn down, replace your safety harness.
  • If your safety harness has been exposed to moisture, fumes or daylight that gradually damage the nylon fibers to the point of breaking, it’s best to replace it.  

Pre-use check – this is carried out by the user at the beginning of each shift to check there are no visible or surface defects. Any defects should be brought to the attention of your employer. 

Detailed inspection – A formally recorded inspection should be undertaken at least every 6 months. However, for frequently used equipment it is suggested that this is increased to at least every three months, particularly when the equipment is used in arduous environments (eg demolition, scaffolding)

Interim inspection – These are also in-depth, recorded inspections and may be appropriate in addition to pre-use checks and detailed inspections. Interim inspections may be needed between detailed inspections because the employer’s risk assessment has identified a risk that could result in significant deterioration, affecting the safety of the lanyard before the next detailed inspection is due. 

The need for and frequency of interim inspections will depend on use.  

   

Our harnesses are universal sizing meaning they are one-size-fits-most and are therefore adjustable.

Customization FAQ

Yes there are bulk discounts, the more you buy, the more you save! Please see the wholesale quantity discount tiers below:

  • 1-3 is CASES is 5% off   
  • 4-6 CASES is 10% off   
  • 7-9 CASES is 15% off   
  • 10+ CASES is 20% off  

No, if you would like to customize 6 or more apparel pieces, please fill out a Customization Request Form 

EMBROIDERY:

If you are looking for that sharp crisp and clean look, embroidery is the way to go. Embroidery is absolutely fantastic for jackets and shirts only. If you are looking for the knock out professional top quality look for your company name and logo, embroidery is the way you want to go. KwikSafety is one of the few printers who know how to correctly embroider in ANSI HiVis material. Embroidery is long-lasting. If done correctly, it will not fade or snag after continuous washing. Instead, your embroidery will become a permanent part of your clothing’s fabric 

  

Advantages

Crisp and very high quality feel and look 

Often viewed as the more long-lasting choice  

  

Disadvantages

Typically higher cost than screen printing  

SCREEN PRINTING:

Screen printing is great for all HiVis product types (safety vests, safety shirts, safety jackets and safety rain gear when done correctly. KwikSafety is one of they
very few companies who know how to properly print on ANSI HiVis material without damaging and melting the sensitive mesh material. Screen printing on ANSI HiVis material is not typical in the industry, we know how to properly balance the heat press on sensitive HiVis materials to yield the best print quality possible. Many other print shops offer cheaper pricing and they do not know how to properly print on ANSI HiVis material and they typically deliver defective lower quality print jobs. Customize with KwikSafety and you will not have to worry about that!

  

Advantages

Typically the most cost effective option depending on
number of colors 

  

Disadvantages

Cannot be used on safety jackets   

The artwork fee is a charge that is applied on top of your order if (1) our graphic artists need to spend 15 minutes or more making your logo “Camera Ready” or (2) multiple re-works are requested (note first one is free).

Before a logo can be screen printed, it must be correctly vectored so that it can be transferred to a screen. While sending us a “Camera Ready” image file is the easiest way to avoid any artwork fees, as long as your logo is a high quality image that is not too complicated, you will most likely not incur any charges. Here are the files we have deemed “Camera Ready” and some of the associated benefits: 

Camera Ready ArtworkTypical Camera Ready art file extensions include:

  • .eps (vector EPS)
  • .pdf (vector PDF)
  • .ai (vector Adobe Illustrator)

Advantages of having Camera Ready art include: 

  • Faster proof turnaround time
  • Ensures perfectly accurate logo reproduction 

Non-Camera Ready ArtworkTypical Camera Ready art file extensions include:

  • .tiff (Tag Image File Format)
  • .jpg (Joint Photographic Experts Group)
  • .jpeg (Joint Photographic Experts Group)
  • .pdf (Raster PDF)
  • .png (Portable Network Graphics)

Disadvantages of having Non-Camera Ready art include:

  • Slower proof turnaround time
  • Artwork fees may apply
  • Reproduction could result in loss of accuracy 

For ANSI HiVis material that is OSHA compliant customization, there are two different options, screen printing and embroidery. One thing to keep in mind is that neither option will always be cheaper. Which one is more cost-effective will depend on a number of factors, including the complexity of the design, where you have the work done, the size of the design and the quality of the garments that you use. Screen printing can be the cheaper option is very few colors, however the number of colors makes a big difference. Each new color requires a new mesh screen, which raises the costs.  

  

Both screen printing and embroidery have their advantages, but you need to consider a few factors before deciding which one is best. Take into account the size of your logo design, your budget, the items you want to customize and the size of your order before deciding which one is best.  

Contact us HERE to tell us about your next custom apparel project!  

Unlike other companies, all KwikSafety HiVis apparel products are beautifully designed, ANSI Tested and OSHA compliant, ensuring your customized product is 100% in compliance with OSHA Federal Regulation and requirements on the job site. KwikSafety is one of the only companies to get all of their HiVis apparel products ANSI Tested by professional 3rd party world class labs to ensure product quality on the field and OSHA compliance. Sadly, there are many sellers who claim to have OSHA compliant products but majority are not and it is buyer beware. When you are buy KwikSafety you do not have to worry since you are buying a top quality products that is gone through detailed inspections and ANSI testing to be OSHA compliant.

KwikSafety is happy to help you make a decision and give you an accurate quote for your project. Our printing quality is first class in the nation and our pricing is
competitive for top quality,
  

After filling out your Customization Form , you will be contacted to verify your form details. Once all details have been solidified, you will receive a Mock-up and a Quotation, once you have approved the proof and sign the quote, we will send you an invoice and we will begin working on your custom order once payment has been made. Your order will be done in approximately one to two-four weeks before shipping out. 

Hard Hat FAQ

In order to meet standards such as CSA and ANSI,
the products must be well designed and the materials of construction are quite
durable. However, they will not last forever. Work environment variables, such
as sunlight exposure, temperature extremes, chemical exposure, and daily versus
occasional use, will play a part in determining the need to replace the hard
hat.
 

It is recommended that Hard Hat shells be replaced every 5 years, and more frequently used Hard Hats be replaced after 2 years. Additionally, the inner suspension of the had hat should be replaced after 12 months. 

These times are calculated from the date of first use. If your hard hat has been struck by an object or has dents/cracks/holes replace it immediately.    

Vertical Lifeline FAQ

There are a few vertical lifeline systems designed to handle multiple users at a time, however, we at KwikSafety recommend to keep only one worker tied to one vertical lifeline system at a time. 

As defined by OSHA, a deceleration device is designed to dissipate a substantial amount of energy for the user during fall arrest. It is intended to slow the acceleration of a falling worker. It is definitely recommended to have a deceleration device as a part of your fall protection system.

Horizontal lifelines are slightly different than vertical ones, in that, they are meant to keep workers from tripping/falling off walkable structures rather than eliminating the need to disconnect and reconnect to tie-off points when workers are climbing a vertical structure. Our vertical lifelines are designed for vertical fall protection, therefore we recommend using them for their intended use only. 

A vertical lifeline refers to the system that is used by workers who climb to dangerous heights for their jobs. It is specifically used to keep workers from disconnecting and reconnecting to tie-off points when workers are climbing a vertical structure.

Bolt Bag FAQ

Our Bolt Bag has a 4" canvas loop for threading a belt through it, thus readying it for the user.

Bolt Bags are used for tool and item storage when they need to be quickly accessed by the user. 

A Bolt Bag is a small bag, pouch, or carrier that is reserved for the essential tools or items the user needs. Professionals that require a tool belt often have a Bolt Bag with them to carry their most often used tools. 

You can buy our canvas Bolt Bag here on our website or on our Amazon page!